WASH AND FOLD TERMS & CONDITIONS
Wash & Fold Laundry
Suitability for Laundering By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.
Damaged Laundry We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we can’t guarantee that we will find or return it.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.
Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
We wash all items together as our standard procedure. But if you divide your clothes into two separate bags before your pick-up, we can run two separate loads. This incurs a $5 Separate Load Charge. Note that we do not separate clothes according to your instruction, and ask that you do the separation and take responsibility for what's in each load. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). Separation is not currently available on pre-paid laundry plans.
Lost Laundry
We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place. Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.
If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.
Suitability for Laundering By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.
Damaged Laundry We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we can’t guarantee that we will find or return it.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.
Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
We wash all items together as our standard procedure. But if you divide your clothes into two separate bags before your pick-up, we can run two separate loads. This incurs a $5 Separate Load Charge. Note that we do not separate clothes according to your instruction, and ask that you do the separation and take responsibility for what's in each load. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). Separation is not currently available on pre-paid laundry plans.
Lost Laundry
We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place. Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.
If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.
DRY CLEANING TERMS AND CONDITIONS
WE is committed to providing you with the highest quality dry cleaning and professional laundry service. If for any reason you are not completely satisfied with the quality of cleaning that you have received, contact us within 24 hours of receiving your order and WE will reprocess your garment at no additional charge.
Terms and Conditions:
• We assume all items left by a customer for dry cleaning are dry-cleanable.
• We are not responsible for buttons, belts, elastics, buckles, ornaments, and zippers
• We are disclaiming all responsibility for orders left over 30 days.
• All services must be prepaid.
Stains:
WE does its best in removing unwanted stains, but WE cannot guarantee removal of all stains.
Care Labels:
WE follows manufacturer fabric care label instructions and the International Fabricare Institute (IFI) cleaning guidelines for all garments. If any damage results from following the label instructions, WE cannot be held liable. If an item does not have a label, the Customer submits garment at his/her own risk.
Objects left in garments:
Although our associates do their best to find objects left in garment pockets, WE will not be responsible for such objects or the damage such objects might cause to clothing during the cleaning process.
Items pick-up:
Due to circumstances beyond our control, once an order is picked up, we cannot be responsible or liable for any damages or missing items. Therefore, please check all items carefully upon receipt of your order.
Missing Garment Policy:
We take utmost care in cleaning your clothing. If a garment or item is missing from your order, please notify us at the time of order pick-up. In the rare event that we cannot locate your garment or item within two weeks, we will: Issue a check or credit limited to 10 times our processing charge for the garment or item replacement cost, whichever is less
Damaged Garment Policy:
WE take the utmost care in cleaning your clothing. If you have a damaged item and notified us at the time of order pick-up, our dry cleaning production manager will analyze your garment and we will contact you within one week to discuss our findings. If in our assessment, we are responsible for the damage of your garment, WE will issue you a check or credit limited to 10 times our charge for processing the garment or item replacement cost, whichever is less.
Terms and Conditions:
• We assume all items left by a customer for dry cleaning are dry-cleanable.
• We are not responsible for buttons, belts, elastics, buckles, ornaments, and zippers
• We are disclaiming all responsibility for orders left over 30 days.
• All services must be prepaid.
Stains:
WE does its best in removing unwanted stains, but WE cannot guarantee removal of all stains.
Care Labels:
WE follows manufacturer fabric care label instructions and the International Fabricare Institute (IFI) cleaning guidelines for all garments. If any damage results from following the label instructions, WE cannot be held liable. If an item does not have a label, the Customer submits garment at his/her own risk.
Objects left in garments:
Although our associates do their best to find objects left in garment pockets, WE will not be responsible for such objects or the damage such objects might cause to clothing during the cleaning process.
Items pick-up:
Due to circumstances beyond our control, once an order is picked up, we cannot be responsible or liable for any damages or missing items. Therefore, please check all items carefully upon receipt of your order.
Missing Garment Policy:
We take utmost care in cleaning your clothing. If a garment or item is missing from your order, please notify us at the time of order pick-up. In the rare event that we cannot locate your garment or item within two weeks, we will: Issue a check or credit limited to 10 times our processing charge for the garment or item replacement cost, whichever is less
Damaged Garment Policy:
WE take the utmost care in cleaning your clothing. If you have a damaged item and notified us at the time of order pick-up, our dry cleaning production manager will analyze your garment and we will contact you within one week to discuss our findings. If in our assessment, we are responsible for the damage of your garment, WE will issue you a check or credit limited to 10 times our charge for processing the garment or item replacement cost, whichever is less.